We gladly accept unworn, unwashed merchandise purchased from our website for return or exchange within 30 days of purchase via Happy Returns, unless item is marked Final Sale. Please note, all international purchases (except for Canada) are final and cannot be returned or exchanged.
- Sale Items: Items purchased on sale are eligible for store credit only.
- Final Sale Items: Items marked final sale are nonrefundable and cannot be returned or exchanged.
Start your return here https://lanzofsalzburg.happyreturns.com/
For the holiday season, we have an extended return window, purchases made from the 16th of October can be exchanged/returned up to the 30th of January.
PROCESSING TIME: Depending upon how you ship your package and from where you ship your package back to us, it can take up to two weeks for us to receive. Please allow 1-2 billing cycles for all credit card refunds to appear on your statement.
DAMAGED / DEFECTIVE / INCORRECT ITEMS : We take pride in the high quality of our products for over 40 years, if you feel there is a quality issue with your garment after wash or wear within 30 days of purchase, please reach out to customer service directly to return or exchange the garment(s) to express your concerns. We would love to have the opportunity to correct the issue and inspect the garment to improve our quality for the future.
PRICE ADJUSTMENT: We will offer a one-time price adjustment in the form of a gift card within 7 days of purchase on items purchased at full price.